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FAQ

Your questions

Here we answer the questions we are asked most often about genetic tests, the appointment process, payment and privacy.

General

What is a genetic test, and how can it help me?

Genetic tests examine specific regions of your DNA to reveal your predispositions, your traits or changes associated with a disease. Wellness tests help you personalise your lifestyle, while oncology tests help determine cancer risk and treatment options.

I do not know which test is right for me.

That is no problem at all. Tick the “I am not sure, I would like some advice” option on the appointment form; our team will call you, listen to your needs and we will choose the right test together.

Where are the samples analysed?

Analyses are performed in our CAP-accredited partner laboratory, certified to ISO 15189, ISO 9001 and ISO 27001 and licensed by the Dubai Health Authority. Reports are approved by licensed genetics specialists.

Where is the sample taken?

Samples are collected in Istanbul, at our partner clinics in Akasya AVM, Monday to Saturday. The exact time is agreed with you after you submit your request.

When will my results be ready?

It depends on the test: 18 days for wellness tests, usually 1 week for EndoPredict®, 2–4 weeks for OncoSeq® panels, 3–4 weeks for CanAct® X and 4–6 weeks for exome tests. Each test page shows the turnaround time.

Who will interpret my report?

Your wellness report is passed on to our consultant physicians and written in plain language with recommendations. If you wish, we go through your results together in person or online. For oncology tests, results are discussed together with your physician.

Results and medical questions

What does a positive result mean?

In oncology tests, a “positive” result means that a disease-associated (pathogenic or likely pathogenic) variant was found in one of the genes analysed. It does not mean you will develop cancer; it means your risk is increased and that screening, preventive measures or treatment options should be planned accordingly. Results are always reviewed with your physician and our consultant physicians, and testing may be recommended for family members.

What is a VUS (variant of uncertain significance)?

A VUS is a change in a gene that, with today's knowledge, cannot be classified as harmful or harmless. A VUS alone does not call for treatment or surgery; ACMG guidelines recommend that such variants be reclassified as new evidence accumulates. If your report contains a VUS, your physician interprets it together with your family history and clinical findings.

Does a negative result mean I will not get cancer?

No. A negative result shows that no known harmful variant was found in the genes tested. Most cancers are not hereditary and are related to lifestyle, environment and age. If your family history is strong, your physician may suggest a broader panel or testing of relatives. Continuing standard screening programmes remains important in every case.

Do wellness tests diagnose disease?

No. Wellness tests such as Lue DERM, Lue EAT, Lue FIT, Lue IMMUN, Lue AGE and Lue RISK report predisposition and tendencies; they do not diagnose, do not determine treatment and do not replace a medical examination. Polygenic risk scores express probability, not certainty. Their purpose is to personalise your nutrition, exercise, skincare and preventive health decisions.

Are the tests covered by public or private health insurance?

Wellness tests are not covered by insurance and are paid individually. For oncology tests, some next-generation sequencing analyses are defined in the Turkish Health Implementation Communiqué (SUT), but reimbursement depends on the type of hospital and the medical indication. Private health insurers may cover tests depending on the policy; we recommend obtaining pre-approval from your insurer before testing. Our team prepares the necessary documents.

Appointments and samples

How do I book an appointment?

Fill in the appointment request form: choose your test and the days and time slots that suit you. Our team will call you within 1 working day at the latest and confirm your appointment.

Does sample collection hurt?

For wellness tests, two tubes of blood are taken with a standard blood draw; it takes a few minutes and you only feel a brief needle prick. Oncology tests such as hereditary cancer panels also use a blood sample.

Do I need to prepare?

You do not need to fast; genetic tests are not affected by what you eat. Drinking water before your appointment makes the blood draw easier.

Can I change my appointment?

Yes. Simply reply to the confirmation email or give us a call, and we will arrange a new time for you.

Payment

Which payment methods do you accept?

Payment is taken immediately before sample collection. You can pay by bank transfer (Havale/EFT) or by credit/debit card at the clinic; instalments are available on credit cards. No refunds are possible once the sample has been taken. No online payments are taken on our website.

Why are wellness prices in US dollars?

Because the analyses are performed in an international laboratory, prices are set in US dollars. The Turkish lira equivalent you see on the website is calculated live using the Central Bank of the Republic of Türkiye (CBRT) rate, and you pay in TL.

Why are oncology test prices not shown on the website?

Oncology tests are planned individually, following physician assessment. When you submit your request, we will send you current pricing and payment options.

Privacy and data

Is my genetic data safe?

Your genetic and health data is special category personal data; it is processed solely for your test, with your explicit consent and in compliance with KVKK, the Turkish Personal Data Protection Law. Our partner laboratory is ISO 27001-certified for information security management.

Will my data be shared with third parties?

Your data is transferred only to the extent required by the service: to the clinic that collects your sample, the laboratory that performs the analysis and the physician who submitted the request. Full details are set out in the KVKK Privacy Notice.

Your genes are ready to talk.

Send us your request; we will call you, answer your questions and find the day that suits you best, together.

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