Terms of Service
1. Appointment request
A submission made through our website is an appointment request. Our team will contact you to confirm the day and time of your appointment; the appointment is final once confirmed by email or phone.
2. Sample collection
Samples are collected at Akasya Partner Clinics on the confirmed day and at the confirmed time. We kindly ask you to arrive at the clinic 10 minutes before your appointment.
For tests that require tumour tissue (e.g. CanAct® X Solid, EndoPredict®), the sample is not something the patient can bring in themselves; the process for these tests is planned together with your oncologist.
3. Prices and payment
Prices for wellness tests are shown on our website in US dollars; payment is taken in Turkish lira at the exchange rate on the day of payment. Prices for oncology and exome tests are communicated after your request.
Payment is taken immediately before sample collection. You can pay by bank transfer (Havale/EFT) or by credit/debit card at the clinic; instalments are available on credit cards. No online payments are taken on our website.
4. Cancellations and changes
- You can change or cancel your appointment free of charge at any time before your sample is taken. Please send change or cancellation requests to info@luegroup.com.tr or call +90 553 851 73 11.
- As payment is taken immediately before sample collection, no fee is charged for cancellations made before the sample is taken.
- There is no right to a refund once the sample has been taken; the laboratory process begins with sample collection and the test cannot be cancelled.
5. Results
Turnaround times vary by test and may be extended depending on laboratory processes. Reports are sent only to you and/or the physician who submitted the request. Wellness tests are not a substitute for a medical diagnosis; we recommend making any health-related decisions together with your physician.
Last updated: 22 October 2026